Introduction
At Hao Chinese Language Centre (“we”, “our”, or “the Centre”), your privacy is important to us. We are committed to protecting personal data in accordance with the Personal Data Protection Act of Singapore (“PDPA”).
This Privacy Policy explains how we collect, use, disclose, process and safeguard personal data relating to students, parents and guardians.
By enrolling with us, interacting with us, or using our website and digital platforms, you consent to the practices described in this Policy.
1. Collection of Personal Data
“Personal data” refers to data about an individual who can be identified from that data.
We may collect personal data when you and/or your child:
- Register or enrol for our programmes
- Submit physical or digital forms
- Communicate with us via phone, email or messaging platforms
- Visit our premises
- Participate in lessons, assessments, activities or centre events
- Make payment for our services
The types of personal data we may collect include:
- Student’s full name (English and/or Chinese)
- Date of birth and school details
- Parent/guardian’s name
- Contact numbers and email addresses
- Residential address
- Emergency contact information
- Academic records and assessment results
- Health or learning condition disclosures (where voluntarily provided)
- Payment and transaction records
- Photographs, audio or video recordings taken during lessons or events
- CCTV footage within centre premises (where applicable)
- We collect only personal data that is reasonably necessary for educational, administrative and safety purposes.
2. Purpose of Collection and Use
We may collect, use and disclose personal data for purposes including:
- Processing registration and enrolment
- Class scheduling and administration
- Academic monitoring and feedback
- Communicating with parents/guardians
- Billing and payment processing
- Safeguarding and ensuring student safety while onsite
- Emergency contact and incident management
- Internal training, lesson quality monitoring and curriculum development
- Responding to queries, feedback or complaints
- Compliance with legal or regulatory requirements
- Internal audits and operational management
- Improving our programmes and services
Student work, learning materials, assessments and classroom activities may be reviewed internally for educational purposes, including curriculum development, teacher training and quality improvement.
From time to time, anonymised examples of student work may be used for teaching reference or academic illustration.
3. Marketing and Communication
Where you have an ongoing relationship with us and have not indicated otherwise,
we may contact you via email, phone or messaging platforms (such as WhatsApp) regarding:
- Programme updates
- Class schedules
- Centre announcements
- Events or relevant promotions
You may opt out of marketing communications at any time by informing us in writing.
4. Disclosure of Personal Data
We may disclose personal data to:
- Authorised staff members on a need-to-know basis
- Third-party service providers (e.g. student management systems, IT systems, payment processors)
- Professional advisors (e.g. auditors, lawyers)
- Government or regulatory authorities where required by law
We do not sell personal data to any third parties. Personal data will only be disclosed where necessary for the purposes stated in this Policy or where required by law.
Where we engage third-party service providers, we require them to safeguard personal data in accordance with PDPA requirements.
5. Overseas Transfers
If personal data is transferred outside Singapore (for example through cloud-based service providers),
we will ensure that appropriate safeguards are in place to provide a standard of protection comparable to the PDPA.
6. Protection of Personal Data
We implement reasonable administrative, technical and physical measures to protect personal data against unauthorised access, disclosure, misuse or loss.
Access to personal data is restricted to authorised personnel only and handled in accordance with internal data protection practices.
7. Retention of Personal Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws.
When personal data is no longer required, we will take reasonable steps to securely dispose of or anonymise the data.
8. Access and Correction
You may request access to or correction of your personal data by contacting our Data Protection Officer.
A reasonable administrative fee may apply where permitted by law.
9. Withdrawal of Consent
You may withdraw your consent at any time by notifying us in writing.
Please note that withdrawal of certain essential information (such as emergency contact details) may affect our ability to continue providing services.
Withdrawal of consent does not affect our right to collect, use or disclose personal data where permitted or required under applicable law.
10. Data Protection Officer
If you have any questions or requests regarding this Privacy Policy or your personal data, please contact:
Data Protection Officer
HAO Chinese Tuition
Email: [email protected]
11. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be made available on our website.
